Practical guides
Sequenced, decision-focused guidance for the situations that arrive without warning.
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The first 48 hours: what to do when something harmful appears online
The decisions made in the first two days determine what remains possible for the next two years. Almost all of them are about restraint.
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When a takedown is the wrong move
Removal is not always the objective, the fastest route or the safest one. Some of the worst outcomes in online disputes come from a takedown that worked exactly as intended.